Support
How can we help?
Answers to common questions about our apps and subscriptions.
How do I cancel or manage my premium subscription?
Subscriptions are managed by Apple or Google. On iPhone or iPad, open Settings, tap your name, then Subscriptions. On Android, open the Google Play Store, tap your profile icon, then Payments & subscriptions › Subscriptions. Cancel at least 24 hours before renewal to avoid the next charge.
How do I restore my purchase on a new device?
Sign in with the same Apple ID or Google account you used to subscribe, open the App and tap “Restore purchases” in the settings or premium screen.
How do I get a refund?
Payments are processed by Apple or Google, so refunds are requested through them. For Apple, visit reportaproblem.apple.com. For Google Play, follow Google’s refund instructions in the Play Store or on Google Play Help.
How do I delete my account?
You can delete your account in the App’s settings, or follow the steps on our Delete account page. Remember to cancel any active subscription separately in your store settings.
Something isn’t working. What should I do?
Make sure you have the latest version of the App installed, then restart it. If the problem continues, email us with the App name, your device model and a short description of the issue.